Gowshi Gowsalan

Gowshi Gowsalan is a Director at Triverus, focused on artificial intelligence strategy and implementation. His core philosophy is that AI transforms a business not by bolting agents onto existing processes, but by changing how the work itself gets done—redesigning systems and workflows, retraining the people who use them, and measuring every change against business outcomes. It’s strategic and tactical at once, and the real challenge is change management, not the technology.

His expertise spans agentic AI systems, AI architecture across AWS, Azure, and GCP, enterprise data platforms, cloud security, and digital transformation. He builds production AI systems himself—he doesn’t just advise on them—recently designing custom agent-orchestration and self-healing observability frameworks that go beyond off-the-shelf tools.

Before joining Triverus, Gowshi served as Chief Technology Officer at Grand Circle for seven years, leading more than 100 team members across the United States, Europe, and India. There, he led a marketing and sales transformation that increased conversion rates from 46% to 56%, rebuilding the funnel across a custom CRM, mainframes, and Amadeus. He also delivered a $250 million PCI-compliant payment platform, implemented company-wide Zero Trust security, modernized the data stack on Snowflake, and led an AI initiative that expanded coverage from 3% to 95%, generating approximately $12 million in revenue over eight months.

Earlier, as Director of Applications at the MBTA, he modernized the agency’s web, data, and security platforms. His work included building the MBTA’s first data warehouse, driving application PCI compliance, scaling public-facing web applications, modernizing ERP systems, and leading the agency’s cloud migration.

Gowshi lives with his wife, three daughters, and their dog, Leo. Outside of work, he enjoys tinkering with technology, mentoring young people from school through their first jobs, and helping feed the elderly.