Engagement Success Manager

What You Can Do

Triverus believes that leveraging the knowledge and expertise of the entire organization is key to providing exceptional delivery and supporting long-term engagement success. Triverus’ Engagement Success Framework defines the processes, roles and responsibilities designed to enable this team-focused approach to client success. Triverus is looking for an Engagement Success Manager to play a key role in leading the evolution and execution of our Engagement Success Framework. This individual will support Engagement Success Teams across each of our engagements, provide leadership, mentoring and expertise to each team and ensure all engagements are executed according to the vision of Triverus, our three truths and our values.    

What You Can Do

Experience: You have…

  • led, managed and/or supported consulting engagements and have a deep understanding of how engagements are managed and delivered to successful completion
  • worked in a consulting environment preferably as a consultant at some point in your career and understand the demands, desires, challenges and satisfaction of being a consultant
  • an understanding of the benefits, challenges and the support required working in a matrixed environment
  • deep care, empathy and affinity for people
  • a passion for leading and mentoring others
  • a collaborative nature in sharing ideas opinions and listening to and respecting others
  • driven initiatives to successful completion
  • a level of comfort and empathy while having difficult conversations
  • the ability to support the professional development of multiple team members in a matrixed environment
  • developed and enhanced client success processes to scale and support continued company growth

Responsibilities:

  • Evolve and manage Triverus’s approach to client success
  • Identify, train and support a matrixed team of Client Success Coaches who directly support client engagements
  • Ensure client issue escalations are managed to resolution through both direct contribution and through supporting key team members
  • Oversee the execution of Triverus’ Engagement Success Framework  
  • Identify, create, harvest and curate engagement success assets
  • Evangelize key aspects of the Engagement Success Framework throughout the organization to support company-wide adoption
  • Coordinate the use of subject matter experts across the organization to support specific engagement needs
  • Coordinate and communicate activities for accountable functions with the rest of the organization
  • Resolve performance issues working in partnership with colleague development team, the colleague and talent management when applicable
  • Stay current on colleague support initiatives, approaches and best practices to continue to enhance and refresh our support model

Why Work With Us?

  • Benefit from the experience of working in a diverse set of roles at many clients in multiple industries and technologies all local to Boston.
  • We are a new and growing company where your input will be highly valued. You will work with a great group of colleagues who genuinely like helping each other, and who want to make a difference in their communities and at their clients while also having fun.
  • Great benefits including bonus, profit sharing, flexible PTO and never work on your birthday.

Who You Are

A Leader: You are skilled in the art of motivating a group of people to act towards achieving a common goal. When you see a ball on the ground you pick it up and run with it.

Motivated: You want to analyze and solve complex problems to help clients achieve their goals.

Ambitious: You are excited about learning new technologies and business concepts either through hands-on project work or professional development/training, and are always looking to progress to the next level either through your technical skills, project responsibilities, and more senior roles.

Transparent: You are thorough in presenting and communicating your work and the needs of a project with your peers, leadership and client teams.

A Team Player: You are looking for an environment where you have a chance to both learn from your colleagues and to help them expand their skills wherever you can.

Entrepreneurial: You are interested in making an impact on the overall development of the company. Triverus is a growing company where input from employees is critical to our success!

About Triverus

Triverus is an IT Consulting Services firm focused on helping clients transform their information into business value. Triverus was founded based on a desire to enhance the value inherent in our clients, colleagues and community; our "three truths".

Clients: We strive to create a differentiated experience for our clients through sustained delivery and consistent client services. We invest the time to build trusting relationships with our clients that are based on results and a deep caring for their success.

Colleagues: Enjoying what we do and the people we work with are core to Triverus. Our colleagues seek to make a difference while having fun. Bringing together talented, like-minded people from diverse backgrounds is core to the Triverus culture, which is based on respect for the individual, both personally and professionally.

Community: The Triverus community is committed to enhancing the world around us by participating in a diverse set of communities. Whether it be professional groups, charities, local municipalities or school systems, we all gain from participating. Diversity of ideas enhances the value for all.

Triverus Services

Our services focus on ensuring that our clients obtain lasting value as quickly as possible and include:

  • Rapid Information Strategy and Execution
  • Data Management Execution and Support
  • Reporting and Analytics Execution and Support
  • Cloud Migration Strategy and Implementation
  • Architecture and Technology Transformation
  • Practical Data Governance

Delivery of our services leverages expertise across the disciplines of architecture, development, management, analysis and quality.

Interested in Applying?

Send your resume beacolleague@triverusconsulting.com

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